Toni Thomas
About Toni Thomas
Toni Thomas is the Customer Resolution Manager at Sunnova Energy with extensive experience in customer service and issue resolution.
Title
Toni Thomas currently holds the position of Customer Resolution Manager at Sunnova Energy, a role they have been in since 2021.
Current Role at Sunnova Energy
As the Customer Resolution Manager at Sunnova Energy, Toni Thomas is responsible for minimizing the financial impact to the company while ensuring compliance with all applicable regulations. This role leverages their extensive experience in customer service and dispute resolution. Their leadership style focuses on developing employees through coaching and inspiration.
Previous Positions in Customer Management
Before their current role, Toni Thomas served as Issue Resolution Supervisor at Sunnova Energy from 2015 to 2021. Prior to that, they worked at HCL Technologies as an Escalations Supervisor from 2014 to 2015 in Greenway Plaza. From 2011 to 2014, they were a Team Manager at Just Energy in Houston. At Reliant Energy, Inc, they held the positions of Complex Transaction Specialist from 2005 to 2011 and Customer Care Lead from 1998 to 2005. Their career in customer management began as a Credit Supervisor at Foley's from 1989 to 1998.
Education and Expertise
Toni Thomas studied Business Management at the University of Phoenix and earned their degree from 2000 to 2002. Additionally, they attended M. B. Smiley in 1970. Their educational background has played a significant role in shaping their approach to managing customer resolutions and team leadership.
Industry Experience and Skills
Toni Thomas has a wealth of experience in the energy sector, with significant roles at various companies spanning over three decades. Their skill set includes investigating and monitoring disputed customer transactions, which has been instrumental in providing stellar customer service. Their expertise has also been pivotal in minimizing financial impacts on companies through effective resolution strategies and compliance.