Torian F.
About Torian F.
Torian F. is a Data Manager (Sr. Data Analyst) at Sunnova Energy in Houston, Texas, with a background in business analytics and industrial technology.
Current Position at Sunnova Energy
Torian F. currently serves as the Data Manager (Sr. Data Analyst) at Sunnova Energy since 2021, based in Houston, Texas, United States. In this role, Torian is responsible for overseeing data management processes, including data analysis, ETL operations, and dashboard development. Under his leadership, he has built, operationalized, and maintained over 20 dashboards to support the operations command center, transforming how data-driven decisions are made within the company.
Past Roles at Sunnova Energy
Before becoming Data Manager, Torian F. held several key roles at Sunnova Energy. From 2020 to 2021, he served as the Supervisor of Business Analytics, where he led a team focused on improving analytics capabilities within the company. Prior to that, from 2017 to 2020, he was a Business Analyst in Customer Operations and Service Enablement, focusing on service improvement through analytical insights. During his time there, he significantly contributed to various projects that enhanced operational efficiency.
Experience at Xerox
Torian F. worked as a Call Center Supervisor at Xerox from 2008 to 2014 in Houston, Texas Area. In this role, he managed call center operations, ensuring effective customer service and operational efficiency. This experience helped him develop strong managerial and operational skills, essential for his subsequent roles in data analysis and business analytics.
Education and Technical Skills
Torian F. graduated with a Bachelor of Science (BS) in Industrial Technology/Technician from the University of Arkansas at Pine Bluff, where he studied from 2002 to 2007. His educational background provided him with a solid foundation in technology and industrial systems, preparing him for his career in data analysis and technology-driven roles.
Notable Achievements
Throughout his career, Torian F. has achieved significant milestones in his professional roles. At Sunnova Energy, he led a project to replace modems on over 50,000 systems, saving approximately $1.5 million in future service costs. He also increased departmental adoption of Tableau Online and dashboard utilization by 300% across departmental leadership. Additionally, he successfully reduced field case closure rates by 20% and the average field case open rate by 47%. Moreover, he has streamlined departmental reporting by an average of 60% through report automation using Python, SQL, Tableau, and Tableau Prep.