Usman H.
About Usman H.
Usman H. is an Application Support Analyst at Sunnova Energy with a background in sales and customer support, and a Bachelor's degree in Criminal Justice from California State University-Sacramento.
Current Position at Sunnova Energy
Usman H. serves as an Application Support Analyst at Sunnova Energy, beginning his tenure in 2023. In this role, he supports the company's internal IT department by assisting in testing software changes. His responsibilities include utilizing his Salesforce knowledge to resolve application performance issues, ensuring that the company's software systems operate smoothly and efficiently.
Previous Experience at Salesforce
Before joining Sunnova Energy, Usman H. worked at Salesforce as a Success Guide from 2022 to 2023. During this period, he was instrumental in helping clients effectively use Salesforce tools and resources, providing guidance and support to improve their overall experience with the platform.
Solutions Specialist at Verizon
From 2019 to 2020, Usman H. was employed by Verizon as a Solutions Specialist in Sacramento, California. In this capacity, he assisted customers with selecting the best Verizon products and services to meet their needs, ensuring a high level of customer satisfaction and effective problem-solving.
Sales Manager at Cricket Wireless
Usman H. served as a Sales Manager at Cricket Wireless from 2017 to 2019 in Elk Grove, California. His role involved managing sales teams, developing sales strategies, and overseeing store operations to drive business growth and improve customer service.
Education at California State University-Sacramento
Usman H. studied Criminal Justice at California State University-Sacramento, earning a Bachelor's degree from 2017 to 2021. He is a first-generation college graduate, demonstrating his commitment to education and personal development. His academic background supports his passion for reform, justice, and leading with integrity.