Corey Williams
About Corey Williams
Corey Williams serves as the Director of Customer Support at Sunoco LP in Dallas, Texas, a position he has held since 2021. With extensive experience in customer experience transformation and team management, he has worked in various roles across multiple industries.
Work at Sunoco
Corey Williams has been serving as the Director of Customer Support at Sunoco LP since 2021. In this role, he is responsible for overseeing customer support operations and enhancing customer experience. Prior to this position, he worked as the Senior Manager of Customer Support at Sunoco LP from 2018 to 2021. His tenure at Sunoco has been marked by a focus on improving customer service strategies and team performance.
Education and Expertise
Corey Williams studied at The University of Texas at Arlington from 1992 to 1996. He possesses expertise in Operations Management, Coaching, and Customer Relationship Management (CRM). His educational background and professional experience contribute to his strong capabilities in transforming customer experiences across various industries.
Background
Corey Williams has a diverse professional background, having worked in various roles that emphasize customer support and management. Before joining Sunoco, he held positions at Grande Communications as VCC Manager from 2005 to 2007, and at USA Mobility as Major Accounts Manager from 1996 to 2005. Additionally, he spent 11 years at Pizza Hut as a Customer Experience Leader from 2007 to 2018, where he focused on enhancing customer satisfaction.
Achievements in Customer Support
Corey Williams has a strong track record in team building and managing contact centers. His experience spans over two decades in customer support roles, where he has successfully implemented strategies to improve customer service and operational efficiency. His leadership in customer support has contributed to significant transformations in customer experience within the organizations he has been part of.