Ian Mcnaughton
About Ian Mcnaughton
Ian Mcnaughton is a Correspondence, Distribution, and Real Time Support Representative at Sun Life Financial of Canada, where he has worked since 2008. He has received recognition as a World Class Call Representative and actively supports new learners in the call center.
Work at Sun Life Financial
Ian Mcnaughton has been employed at Sun Life Financial of Canada (UK) since 2008, accumulating 16 years of experience in the role of Correspondence, Distribution, and Real Time Support Representative. His responsibilities include managing both verbal and written inquiries related to medical, dental, and Gold policy for group benefits members. Ian also plays a vital role in supporting new learners at the call center by providing floor support for the Learning Academy, ensuring that new hires receive the necessary training and guidance.
Previous Experience at Descartes Systems Group
Before joining Sun Life Financial, Ian Mcnaughton worked at Descartes Systems Group as an Asia and North America Shipping Liaison from 2005 to 2006. This position was based in Waterloo, Ontario, Canada, and involved coordinating shipping logistics across two major regions, enhancing his experience in customer service and operational support.
Experience at Assante Wealth Management
Ian Mcnaughton served as a Data Entry and Customer Support representative at Assante Wealth Management from 2006 to 2008 in Toronto, Ontario, Canada. In this role, he was responsible for managing data entry tasks and providing customer support, further developing his skills in client interaction and administrative functions.
Education and Expertise
Ian Mcnaughton studied Business Administration at Conestoga College. His educational background has equipped him with foundational knowledge in business practices, which he applies in his current role at Sun Life Financial and throughout his career in customer service and support.
Achievements and Recognition
In November 2012, Ian Mcnaughton received the SQM award as a World Class Call Representative. This recognition highlights his commitment to excellence in customer service and his ability to effectively handle inquiries and support clients in a professional manner.