Karly Smith
About Karly Smith
Karly Smith is an Associate Analyst at Sunoco LP in Dallas, Texas, where she has worked since 2019. She holds a degree in Human Development and Family Studies from Texas Tech University and has experience in process improvement and customer service.
Work at Sunoco
Karly Smith has been employed at Sunoco LP as an Associate Analyst since 2019. Based in Dallas, Texas, she plays a crucial role in coordinating with team members to implement process improvements. This initiative has enabled her team to complete tasks ahead of schedule. In her position, she oversees Salesforce cases, ensuring that customer requests are managed in a timely and effective manner. Smith's responsibilities also include resolving billing disputes by communicating with dealers, which helps maintain the integrity of charges and reimbursements.
Education and Expertise
Karly Smith studied at Texas Tech University, where she earned a degree in Human Development and Family Studies from 2009 to 2013. This educational background provides her with a strong foundation in understanding human behavior and family dynamics, which can be beneficial in her role as an analyst. Her expertise includes process improvement and customer relationship management, as demonstrated in her current position at Sunoco.
Background
Before joining Sunoco, Karly Smith worked as a Site Coordinator at Communities In Schools of the Dallas Region from 2014 to 2016. In this role, she was responsible for coordinating educational support services for students, which contributed to her skills in communication and project management. Smith's transition from PDI to SAP while working remotely highlights her adaptability to new systems and technologies.
Achievements
During her tenure at Sunoco, Karly Smith has contributed to the efficiency of her team by implementing process improvements that allow for timely task completion. Her ability to resolve billing disputes effectively has also played a significant role in fostering positive customer relationships. Smith's work with Salesforce demonstrates her commitment to ensuring customer requests are handled promptly and effectively.