Stephanie Smith
About Stephanie Smith
Stephanie Smith is a CRM Lead Specialist at Sunoco LP, where she has worked since 2019. She has a background in financial analysis and management consulting, with previous roles at AIG and KnowledgeFlight.
Current Role at Sunoco LP
Stephanie Smith serves as the CRM Lead Specialist at Sunoco LP, a position she has held since 2019. In this role, she focuses on enhancing customer engagement strategies through the implementation of advanced CRM analytics tools. Her work involves participating in cross-functional teams to integrate CRM systems with other business operations, ensuring a cohesive approach to customer relationship management.
Previous Experience at KnowledgeFlight
Prior to her current role, Stephanie worked as a Management Consultant at KnowledgeFlight from 2018 to 2019 in the Dallas/Fort Worth Area. During her time there, she gained valuable experience that contributed to her expertise in CRM and analytics, further preparing her for her responsibilities at Sunoco LP.
Career Background at AIG
Stephanie's career includes significant roles at AIG, where she worked from 1999 to 2015. She began as a Junior Financial Analyst, later advancing to Senior Financial Analyst, and ultimately serving as Financial Director. Her tenure at AIG spanned 16 years, during which she developed strong analytical and financial management skills.
Education and Qualifications
Stephanie holds a Bachelor of Science (BS) degree in International Business from the University of Nevada-Las Vegas. This educational background provides her with a solid foundation in business principles, which she applies in her current role in CRM management.
Achievements in CRM Implementation
At Sunoco LP, Stephanie has developed a comprehensive CRM training program for new hires. She has also contributed to projects that streamlined CRM processes, resulting in a 15% increase in operational efficiency. Additionally, she presented at a regional CRM conference, focusing on leveraging data analytics for customer relationship management.