Ary Gialanella
About Ary Gialanella
Ary Gialanella serves as a Senior Operations Customer Success Coordinator at Sunrun, where he focuses on enhancing customer experience and optimizing operations. He has a diverse background in retail management and customer success, with significant experience at T-Mobile and Cintas.
Current Role at Sunrun
Ary Gialanella serves as the Senior Operations Customer Success Coordinator at Sunrun, a position held since 2022. In this role, Ary focuses on enhancing customer experience by collaborating with various teams, including Site Audit and Design. Ary is responsible for delivering pipeline performance insights and cycle time data to the Customer Success Manager, which aids in optimizing operations. Additionally, Ary coordinates with Electrification Managers to ensure efficient customer activation by managing pipeline progress and construction capacity.
Previous Experience at T-Mobile
Prior to joining Sunrun, Ary Gialanella had a significant tenure at T-Mobile, where various roles were held from 2014 to 2021. Ary started as a Retail Sales Associate and progressed to positions such as Retail Sales Leader and Retail High Volume Associate Manager. Ary also participated in the NXT LVL program, which focused on sales development. Ary's final role at T-Mobile was as RAMP Champion, contributing to sales and development within the Retail Support Team in the Washington D.C. Metro Area.
Experience at Cintas
In 2021, Ary Gialanella worked at Cintas as a Service Supervisor for six months in Frederick, Maryland. This role involved overseeing service operations and ensuring customer satisfaction. The experience at Cintas added to Ary's extensive background in customer service and operations management.
Educational Background
Ary Gialanella studied at Montgomery College, where an Associate's Degree in General Studies was achieved from 2008 to 2010. Following this, Ary attended Ashford University, earning a Bachelor of Business Administration (B.B.A.) in Business Administration and Management from 2016 to 2020. This educational foundation supports Ary's expertise in operations and customer success.
Skills and Expertise
Ary Gialanella maintains a current understanding of utility, permitting, and external lead times, which is critical for smooth project execution. Ary has implemented solutions to improve the customer journey and collaborates with the Customer Success Manager to enhance operational efficiency. The ability to innovate and reduce rework is a key aspect of Ary's approach to enhancing customer experience.