Becky Smith
About Becky Smith
Becky Smith is a Project Manager in Customer Success at Sunrun, where she manages a portfolio of solar projects and focuses on enhancing customer satisfaction. She has a diverse background in public relations, marketing, and sales, with previous roles at companies such as Tesla and LVMH.
Work at Sunrun
Becky Smith has been employed at Sunrun as a Project Manager in Customer Success since 2022. In this role, she manages a portfolio of 100-150 solar projects, focusing on scope and timeline management specifically in the Houston market. She is responsible for delivering pipeline performance and cycle time insights to enhance customer success strategies. Additionally, she specializes in deescalating project risks and minimizing delays, which contributes to an improved customer experience.
Previous Experience
Before joining Sunrun, Becky Smith held various positions in customer service and public relations. She worked at Tesla as a Sales, Service and Delivery Advisor from 2021 to 2022. Prior to that, she served as a Lead Client Advisor for Marc Jacobs at LVMH for four months in 2021. Her experience also includes roles at the Florida Holocaust Museum as a Public Relations & Marketing Intern in 2017 and at multiple public relations firms, including TELL Public Relations and HJ-PR.
Education and Expertise
Becky Smith holds a Master of Arts in Mass Communication from the University of Florida, which she completed in 2022. She also earned a Bachelor of Science in Integrated Advertising and Public Relations from the University of South Florida in 2019. Currently, she is studying Creative Advertising & Culture at Florence University of the Arts, a program she began in 2018. Her educational background supports her expertise in customer success and project management.
Skills in Customer Success
In her role as Project Manager, Becky Smith engages in problem-solving for project challenges and escalations to ensure customer satisfaction. She actively discusses and solicits customer feedback regarding installation and new customer surveys. Her skills include managing project timelines, delivering insights on performance, and enhancing strategies for customer success, which are critical for her current position.