Bryan Genao Nunez
About Bryan Genao Nunez
Bryan Genao Nunez is an Escalation Manager at Sunrun, where he focuses on improving customer experience through effective communication and process development. He holds a Bachelor's degree in Criminal Justice from John Jay College and has extensive experience in customer service and operations across various companies.
Work at Sunrun
Bryan Genao Nunez currently serves as an Escalation Manager at Sunrun, a role he has held since 2023. In this position, he contributes to the development and enforcement of processes and training based on customer escalation insights. He maintains a comprehensive understanding of the solar journey, which includes Sunrun agreement terms, billing, and system performance. His responsibilities also involve proactive communication with customers regarding case status, timelines, and next steps, ensuring a seamless customer experience by minimizing handoffs between team members or departments.
Education and Expertise
Bryan Genao Nunez has a solid educational background in criminal justice. He studied at the Borough of Manhattan Community College, where he earned an Associate's degree in Criminal Justice and Corrections from 2012 to 2015. He furthered his education at John Jay College (CUNY), obtaining a Bachelor's degree in the same field. This academic foundation supports his professional roles, particularly in customer service and escalation management.
Background
Bryan Genao Nunez has diverse work experience across various industries. He began his career as a Bank Teller at Wells Fargo from 2012 to 2013. He then transitioned to T-Mobile, where he worked as a Customer Sales Expert from 2013 to 2016. Subsequently, he took on the role of Operations and Maintenance Dispatcher at Sunrun from 2016 to 2018. In addition to his current position at Sunrun, he has been working as a Customer Success Manager at Herbalife Nutrition since 2018.
Previous Work Experience
Before his current role at Sunrun, Bryan Genao Nunez held several positions that contributed to his expertise in customer service and management. He worked as a Sales Team Lead at EXPRESS for one year in 2013-2014 and as a Customer Sales Expert at T-Mobile for three years from 2013 to 2016. His experience also includes two years as an Operations and Maintenance Dispatcher at Sunrun from 2016 to 2018, which provided him with insights into the operational aspects of the solar industry.