Connie Hernandez
About Connie Hernandez
Connie Hernandez is a CX Solutions Manager at Sunrun, where she has worked since 2023. She has extensive experience in customer service and management, having held various roles in companies like Ion Solar and Vivint Solar over the past two decades.
Current Role at Sunrun
Connie Hernandez serves as the CX Solutions Manager at Sunrun, a position she has held since 2023. In this role, she focuses on enhancing customer experience solutions while working remotely from Lehi, Utah. Her responsibilities include strategic planning and team leadership, which are essential for improving customer interactions and satisfaction.
Previous Experience at Sunrun
Before her current role, Connie Hernandez worked at Sunrun as a Field Support Supervisor for six months in 2023. She also served as a Vendor Manager from 2019 to 2022, where she managed vendor relationships and contributed to operational efficiency. Her experience at Sunrun has equipped her with insights into customer service and operational processes.
Professional Background
Connie Hernandez has a diverse professional background, having worked in various roles across multiple companies. Prior to her tenure at Sunrun, she held positions at Vivint Solar, including Customer Success Manager and Fund Manager, as well as Billing Supervisor at Vivint Smart Home. Her experience spans customer service, account management, and operations, providing her with a well-rounded skill set.
Education and Expertise
Connie Hernandez holds a Bachelor of Science degree in Business Administration and Management from Provo College, which she achieved in 2006. Her educational background includes a focus on Business and Marketing, equipping her with strategic planning skills. Additionally, she has a strong background in logistics and supply chain management, which supports her role in customer experience management.
Leadership and Team Management
Connie Hernandez has a proven track record in team leadership, which is crucial for her role in managing customer experience solutions. Her experience in various supervisory and managerial positions has honed her skills in strategic planning and leadership, enabling her to effectively guide teams and improve customer interactions.