David Guthrie
About David Guthrie
David Guthrie is a Content Team Supervisor at Sunrun, where he has worked since 2019. He has held various roles in customer service and management, including positions at Owlet Baby Care and Vivint Solar, and has experience in developing communication strategies to enhance employee engagement.
Current Role at Sunrun
David Guthrie serves as the Content Team Supervisor at Sunrun, a position he has held since 2019. In this role, he manages a team of content writers responsible for producing high-quality knowledge articles and tools for the Operational Excellence team. His responsibilities also include developing and implementing publishing and communication strategies aimed at enhancing employee engagement. Additionally, he has organized employee appreciation events to boost job satisfaction and morale within the organization.
Previous Experience in Customer Service
Before joining Sunrun, David Guthrie worked at Owlet Baby Care as a Customer Service Technical Support Supervisor from 2016 to 2017. His role involved overseeing customer service operations and providing technical support. Prior to that, he held the position of Customer Relationship Manager at Credit Corp in 2013, where he managed customer interactions and relationships.
Experience in Quality Assurance
David Guthrie gained experience as a Bilingual Quality Assurance Specialist - tier 2 at Vivint Solar from 2018 to 2019. In this role, he was responsible for ensuring the quality of customer service interactions and providing feedback for improvement. His bilingual skills contributed to effective communication with a diverse customer base.
Marketing and Sales Background
David has a background in marketing and sales, having worked at Keystone Marketing Agency. He served as Area Manager for three months in 2017 and later as Senior Manager of Sales from 2017 to 2018. His roles involved managing sales teams and developing strategies to enhance performance in the marketing sector.
Educational Background
David Guthrie studied at Westlake High School from 2010 to 2012. This foundational education provided him with essential skills that contributed to his subsequent professional development in various roles across different industries.