Jennifer Wilson
About Jennifer Wilson
Jennifer Wilson serves as the Vice President of Customer Experience at Sunrun, a position she has held since 2023. With a background in legal operations and customer care, she has over a decade of experience in various roles at Sunrun and previously worked at Plaza Research San Francisco.
Work at Sunrun
Jennifer Wilson has held multiple positions at Sunrun, demonstrating a progressive career within the company. She currently serves as the Vice President of Customer Experience, a role she has occupied since 2023. Prior to this, she was the Senior Director of Escalations & Prevention for two years, starting in 2022. Her earlier tenure at Sunrun includes serving as the Director of Legal Operations & Consumer Compliance from 2014 to 2022 and as the Manager of Customer Care from 2012 to 2014. This extensive experience at Sunrun highlights her commitment to enhancing customer satisfaction and operational efficiency.
Education and Expertise
Jennifer Wilson studied at Sonoma State University, where she earned a Bachelor of Business Administration (B.B.A.) with a focus on Marketing. This educational background provides her with a solid foundation in business principles and marketing strategies, which she applies in her roles at Sunrun. Her expertise encompasses customer experience management, legal operations, and compliance, making her a knowledgeable leader in her field.
Background
Before her extensive career at Sunrun, Jennifer Wilson worked at Plaza Research San Francisco as the Assistant Director from 2010 to 2012. This role contributed to her understanding of research methodologies and customer insights, which are valuable in her current position. Her career trajectory reflects a strong focus on customer care and operational management across various roles.
Achievements
Jennifer Wilson has achieved significant milestones throughout her career at Sunrun, particularly in enhancing customer experience and operational processes. Her leadership roles have involved managing escalations and prevention strategies, as well as overseeing legal operations and consumer compliance. These contributions have played a crucial role in shaping the customer service landscape at Sunrun.