Jessica Ward
About Jessica Ward
Jessica Ward is a Customer Success Specialist at Sunrun, with a diverse background in customer service roles spanning over a decade. She has held various positions at Arcadia Solar, including Customer Experience Manager and Service Manager, and has experience in reception roles at multiple companies.
Work at Sunrun
Jessica Ward has been employed at Sunrun as a Customer Success Specialist since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for clients. Her responsibilities include addressing customer inquiries and providing support to improve service delivery.
Previous Experience in Solar Industry
Before joining Sunrun, Jessica Ward worked at Arcadia Solar in various capacities. She served as a Customer Experience Manager from 2018 to 2021, where she managed customer interactions and improved service processes. She also held the position of Service Manager for one year in 2021, overseeing service operations.
Receptionist Roles
Jessica Ward has extensive experience in administrative roles. She worked as a Receptionist at Quick Response Fire Protection Systems from 2008 to 2014 for six years, followed by a position at COMPLETE MOBILE HOME SERVICE INC for five months in 2014 to 2015. These roles involved managing front desk operations and customer communications.
Education and Qualifications
Jessica Ward completed her high school education at Ombudsman - Charter East, earning a High School Diploma from 2004 to 2008. This educational background provided her with foundational skills that have supported her career in customer service and administration.