Kayla R.
About Kayla R.
Kayla R. is an Inbound Customer Service Representative at Sunrun, where she has worked since 2019 in the Greater Denver Area. With a diverse background in customer service and training, she specializes in troubleshooting solar systems and has held various roles in the industry since 2010.
Work at Sunrun
Kayla R. has been employed at Sunrun as an Inbound Customer Service Representative since 2019. In this role, she specializes in troubleshooting solar systems and utilizes internal systems for research, documentation, and operational assignments. She has contributed to the training of new hires and the retraining of existing customer service representatives, enhancing the overall service quality within the organization. Her experience at Sunrun spans over five years, during which she has developed a strong understanding of customer service in the renewable energy sector.
Previous Employment Experience
Prior to her role at Sunrun, Kayla R. held several positions that contributed to her customer service expertise. She worked at CNIC Health Solutions as a Customer Service & Claims Processor for ten months in 2016-2017. Before that, she served as a Gift Card and Special Events Coordinator at Sports Authority from 2012 to 2015. Additionally, she worked as a Procurement Specialist at 2-10 Home Buyers Warranty from 2017 to 2019 and as a Customer Service Representative at Jackson Hewitt Tax Service Inc. for three months in 2014. Her early career included a position as a Quality Assurance Representative at 24-7 Intouch from 2010 to 2012.
Education and Expertise
Kayla R. earned her Bachelor of Business Administration (BBA) from the University of Phoenix, completing her studies from 2013 to 2015. This educational background has equipped her with essential business and management skills that she applies in her customer service roles. Her expertise in customer service, particularly in the solar energy sector, is supported by her extensive work experience and her commitment to training and development within her teams.
Skills and Specializations
In her current position at Sunrun, Kayla R. specializes in troubleshooting solar systems, which requires a strong technical understanding of renewable energy products. She utilizes internal systems effectively for research and documentation, ensuring operational assignments are completed accurately. Her experience in training new hires and retraining existing staff highlights her ability to communicate complex information clearly and effectively, contributing to the overall efficiency of the customer service team.