Kenzie Caine
About Kenzie Caine
Kenzie Caine is a Customer Experience Manager at Sunrun, where she has worked since 2022. She has a diverse background in customer service and management, including previous roles at Olive Garden, Microsoft, and Sam's Club.
Work at Sunrun
Kenzie Caine has been employed at Sunrun as a Customer Experience Manager since 2022. In this role, she has implemented a new customer feedback system that significantly improved customer satisfaction scores. Prior to her current position, she worked at Sunrun as an Account Manager from 2015 to 2022, where she gained extensive experience in customer relations and account management. Additionally, she developed a training program for new hires in the customer experience department and participated in a company-wide initiative to enhance digital customer service tools.
Previous Employment Experience
Before joining Sunrun, Kenzie Caine held various positions that contributed to her customer service expertise. She worked at Olive Garden as a Hostess and Take-out Specialist from 2010 to 2012. After that, she served as a Product Advisor at Microsoft from 2014 to 2015. Kenzie also worked at Sam's Club as a Cashier from 2013 to 2014. These roles provided her with diverse experiences in customer interaction and service delivery.
Education and Expertise
Kenzie Caine studied at Riverton High School, where she earned her High School Diploma in 2010. She then attended Utah Valley University from 2010 to 2012. Later, she pursued an Associate's degree in Computer Science at Salt Lake Community College from 2016 to 2018. This educational background has equipped her with a solid foundation in both customer service and technical skills, enhancing her capabilities in her current role.
Achievements in Customer Experience
Kenzie Caine has made notable contributions to customer experience at Sunrun. She developed a training program for new hires in the customer experience department, ensuring that new employees are well-prepared to meet customer needs. Additionally, her involvement in implementing a customer feedback system has led to improved customer satisfaction scores, highlighting her commitment to enhancing the overall customer experience.