Lewis Johnston
About Lewis Johnston
Lewis Johnston is a Sr. Escalation Expert at Sunrun, where he emphasizes customer satisfaction and employs a data-driven approach. With experience in technical services management and sales across various companies in the home technology industry, he has demonstrated versatility in his career.
Work at Sunrun
Lewis Johnston currently serves as a Sr. Escalation Expert at Sunrun, a position he has held since 2024. In this role, he focuses on addressing customer escalations and ensuring high levels of customer satisfaction. His experience in technical services management and sales contributes to his effectiveness in this position. Johnston emphasizes a customer-first mindset, which aligns with Sunrun's commitment to providing quality service in the home technology industry.
Previous Experience in Home Technology
Prior to his role at Sunrun, Lewis Johnston worked at Vivint Smart Home as a Sales Representative for three months in 2018. He later returned to Vivint as a Smart View Team Lead, where he managed a team for one year. Additionally, he held the position of Manager of Technical Services at NorthStar Home from 2019 to 2020. These roles provided him with a solid foundation in both sales and technical services within the home technology sector.
Experience at Tesla
Lewis Johnston gained valuable experience at Tesla, where he worked in various capacities from 2021 to 2023. He started as a Project Advisor for nine months before transitioning to Project Coordinator III - Production Homes New Construction for one year. His time at Tesla involved managing projects and coordinating efforts in a fast-paced environment, contributing to his skills in project management and team leadership.
Background in Operations and Management
Earlier in his career, Lewis Johnston worked at ThanoTech Inc. as an Operations Coordinator for five months in 2016. He also served as Assistant General Manager at Brookstone for five months in 2017. These positions helped him develop a data-driven approach to operations and management, focusing on achieving success through detailed analysis and effective team management.
Customer-Focused Approach
Lewis Johnston possesses a strong customer-first mindset, which he applies across all his professional roles. He emphasizes the importance of customer satisfaction and strives to address client needs effectively. His experience in both technical services and sales allows him to understand and prioritize customer concerns, making him an asset in any customer-facing position.