Luis Aguilar
About Luis Aguilar
Luis Aguilar is an Escalations Case Manager (Tier 3) at Sunrun, where he has worked since 2020. He has a background in customer service and management, having held various roles in the energy and hospitality sectors.
Work at Sunrun
Luis Aguilar currently serves as an Escalations Case Manager (Tier 3) at Sunrun, a position he has held since 2020. In this role, he provides support for tier 1 representatives and manages escalations related to complex customer issues. His responsibilities include negotiating effectively in the best interest of Sunrun, its customers, and partners. Luis acts as a single point of contact for issues that require coordination across multiple departments. He also handles escalations that involve billing issues, sales ethics, breaches, and legal matters, ensuring that customer concerns are addressed promptly and effectively.
Previous Roles in Customer Service
Before joining Sunrun, Luis Aguilar worked in various customer service roles. He was a Sales and Service Consultant at Waterway Gas & Wash for five months in 2016. Following this, he served as an Assistant General Manager at Jamba from 2017 to 2019, where he gained experience in managing customer interactions. Additionally, he worked as a Setter/Server at Earls Kitchen + Bar for one year, further developing his customer service skills. His diverse background in customer-facing roles has contributed to his ability to handle escalated issues effectively.
Education and Expertise
Luis Aguilar studied at Metropolitan State University of Denver, where he earned a degree in Business Administration and Management, General, from 2015 to 2020. His education has provided him with a solid foundation in business principles, which he applies in his current role at Sunrun. The knowledge gained during his studies supports his ability to manage escalations and negotiate effectively in complex situations.