Melissa Amaya Haupt
About Melissa Amaya Haupt
Melissa Amaya Haupt is a Senior Operations Manager at Sunrun, where she has worked since 2013. She holds a Bachelor's Degree in Communication Studies from California Polytechnic State University - San Luis Obispo and focuses on improving internal processes and workflows within the Project Operations team.
Work at Sunrun
Melissa Amaya Haupt has served as a Senior Operations Manager at Sunrun since 2013. In this role, she is responsible for overseeing the Project Operations team's processes and workflows. She acts as the primary point of contact for policy changes and company communications that affect these operations. Her work involves leading initiatives aimed at improving both internal and partner-facing processes through collaboration with Operations, Policy, and cross-functional senior management.
Education and Expertise
Melissa Amaya Haupt studied at California Polytechnic State University - San Luis Obispo, where she earned a Bachelor's Degree in Communication Studies from 2003 to 2006. This educational background provides her with a solid foundation in effective communication, which is essential in her role as a Senior Operations Manager. Her expertise includes developing and deploying process enhancements to increase efficiencies and reduce costs within the operations team.
Background
Before joining Sunrun, Melissa worked at Tobin James Cellars as a Tasting Room Attendant from 2011 to 2013. This role contributed to her customer service skills and experience in a dynamic environment. Her transition from the wine industry to renewable energy reflects her adaptability and commitment to operational excellence.
Process Improvement Initiatives
In her current role, Melissa leads various initiatives focused on improving operational processes. She collaborates closely with product managers and technology teams to define process requirements for technology tools. Additionally, she plays a key role in testing, training, and implementing technology projects, which are crucial for enhancing operational efficiency.