Rafael Hernandez
About Rafael Hernandez
Rafael Hernandez is a Project Operations Manager at Sunrun, where he has worked since 2017, overseeing solar and construction projects across the United States. He previously held a managerial position at UnitedHealth Group and served as a missionary for The Church of Jesus Christ of Latter-day Saints.
Work at Sunrun
Rafael Hernandez has been employed at Sunrun as a Project Operations Manager since 2017. In this role, he manages solar and construction projects across the United States, ensuring that all project steps are completed up to the final inspection. His responsibilities include coordinating with various contractors and construction teams to meet project requirements. He also oversees the submission of payments for clients and third parties, demonstrating his ability to manage complex project operations effectively.
Previous Experience at UnitedHealth Group
Before joining Sunrun, Rafael Hernandez worked at UnitedHealth Group as a Team Lead Manager from 2015 to 2017. In this position, he was responsible for leading a team and managing operations within the organization. His experience in this role contributed to his skills in team management and operational oversight.
Missionary Work Experience
Rafael Hernandez served as a missionary for The Church of Jesus Christ of Latter-day Saints from 2012 to 2014. During this two-year period, he was based in Salt Lake County, Utah. This experience provided him with valuable interpersonal skills and a strong foundation in community engagement.
Education and Expertise
Rafael Hernandez studied Electrical and Electronics Engineering at Broward College, where he earned his Bachelor's degree from 2012 to 2014. His educational background provides him with a solid understanding of engineering principles, which is beneficial in his current role in managing solar and construction projects.
Customer Service Development
During his tenure at UnitedHealth Group, Rafael Hernandez developed a customer service approach that focused on understanding customer needs and knowledge levels. This approach led to breaking multiple departmental records and earned him MVP of the month recognition several times, highlighting his commitment to customer satisfaction and operational excellence.