Scott Duke
About Scott Duke
Scott Duke is a Sr. Operations Customer Success Coordinator at Sunrun, with a background in telecommunications and software industries. He has held various roles, including Customer Retention at SunCom Wireless and Project Manager at Anchor Sign, and he holds a Bachelor's degree in Philosophy and Religion from the University of South Carolina.
Current Role at Sunrun
Scott Duke serves as the Sr. Operations Customer Success Coordinator at Sunrun. He has held this position since 2022, contributing to the company's operations and customer success initiatives. His role involves coordinating efforts to enhance customer satisfaction and streamline operational processes.
Previous Experience in Telecommunications
Scott Duke worked at SunCom Wireless from 2003 to 2006 as a Customer Retention specialist. During his three years in Charleston, SC, he focused on retaining customers and improving service satisfaction. This experience laid the groundwork for his future roles in operations and customer management.
Background in Operations Management
Prior to his current role, Scott held the position of Branch Operations Manager at Labor Ready from 2000 to 2002 in Columbia, South Carolina. He managed branch operations, overseeing various aspects of the business to ensure efficient service delivery. He also served as a Project Manager at Anchor Sign from 2006 to 2012, further solidifying his operational expertise.
Education and Expertise
Scott Duke earned a Bachelor's degree in Philosophy and Religion from the University of South Carolina, studying from 1999 to 2002. His educational background complements his professional experience, providing a unique perspective in operations and customer success roles. He demonstrates proficiency in Microsoft Office Suite, which enhances his productivity in various tasks.
Experience in Software Support
From 2017 to 2022, Scott worked at Benefitfocus as a Tier 2 Support specialist in the Charleston, South Carolina area. Over five years, he developed skills in software support, addressing customer inquiries and resolving technical issues. This role contributed to his extensive experience in both telecommunications and software industries.