Tashaylyn Mc Elroy
About Tashaylyn Mc Elroy
Tashaylyn Mc Elroy is a Staff Program Manager at Sunrun, where she has worked since 2023. She has extensive experience in program management and process improvement, having held various roles at companies such as Brinks Home and PFSweb.
Work at Sunrun
Tashaylyn Mc Elroy currently serves as a Staff Program Manager at Sunrun, a position she has held since 2023. In this role, she is responsible for overseeing various programs and initiatives within the company. Prior to her current role, she worked at Sunrun as a Senior Project Manager from 2021 to 2022, and as a Senior Program Manager focusing on Digital Engagement from 2022 to 2023. Her experience at Sunrun demonstrates her ability to manage complex projects and contribute to the company's mission in the solar energy sector.
Previous Experience
Before joining Sunrun, Tashaylyn Mc Elroy accumulated extensive experience in program management and customer service. She worked at Brinks Home from 2015 to 2021, where she held various positions including Process Improvement Analyst, Operational Process Improvement Supervisor, and Program Manager for Digital Enablement/Conversational Design. Additionally, she worked at PFSweb as a Customer Service Agent and Customer Service Chat Agent from 2008 to 2011. Her diverse background in customer service and program management has equipped her with valuable skills in team leadership and process improvement.
Education and Expertise
Tashaylyn Mc Elroy studied at Estrella Mountain Community College, where she gained foundational knowledge that supports her career in program management. She holds a Lean Six Sigma Black Belt certification, which signifies her expertise in process improvement and quality management. This certification reflects her commitment to enhancing operational efficiency and implementing effective solutions within organizations.
Background in Customer Service
Tashaylyn Mc Elroy began her career in an inbound call center, where she developed essential skills in customer service operations. Her early roles at PFSweb as a Customer Service Agent and Customer Service Chat Agent provided her with a strong foundation in customer interaction and support. This background has been instrumental in her subsequent roles, allowing her to understand customer needs and improve service delivery.