Thomas Ball
About Thomas Ball
Thomas Ball is a Permit Coordinator at Sunrun, where he manages the permitting process for solar installations in the DMV area. He has previous experience in customer service and research roles at companies such as Epic Games, Tesla, and Learning Life.
Work at Sunrun
Thomas Ball has been employed at Sunrun as a Permit Coordinator since 2021. In this role, he manages the permitting process for solar installations across more than 25 jurisdictions in the DMV area. He oversees between 100 to 150 solar installation application processes simultaneously, ensuring a swift turnaround time for all applications. His responsibilities include quality checking solar panel designs prior to permitting and communicating with sales members throughout the permitting process to facilitate smooth operations.
Previous Experience
Before joining Sunrun, Thomas Ball worked at Tesla as a Service Advisor from 2018 to 2021. His role involved providing customer service and support in the automotive sector. He also had a brief tenure at Epic Games in 2018 as a Customer Service Representative on a contract basis. Additionally, he gained experience in marketing as an intern at Bluedoor Health in 2018 and worked as a Research Intern at Learning Life and RWR Advisory Group from 2015 to 2017.
Education and Expertise
Thomas Ball studied at The George Washington University, where he earned a Bachelor of Arts degree in Organizational Science and Mandarin Chinese from 2012 to 2017. His educational background equips him with skills relevant to managing complex processes and communicating effectively across various departments, particularly in the context of solar energy and customer service.
Background
Thomas Ball has a diverse professional background that spans customer service, research, and marketing. He has worked in multiple industries, including renewable energy, automotive, and healthcare. His roles have involved both direct customer interaction and behind-the-scenes support, providing him with a well-rounded perspective on operational efficiency and customer satisfaction.