Tiffany Peterson
About Tiffany Peterson
Tiffany Peterson is an Escalation Specialist currently working at Sunrun, where she has been employed since 2022. She has a diverse background in customer service and management, having held various roles at companies including Dividend Finance, Cox Communications, and SolarCity.
Current Role at Sunrun
Tiffany Peterson serves as an Escalation Specialist at Sunrun, a position she has held since 2022. In this role, she is responsible for managing complex customer issues and ensuring timely resolutions. Her experience in customer relations and escalation management contributes to her effectiveness in addressing customer concerns and enhancing overall satisfaction.
Previous Experience in Customer Care
Prior to her current role, Tiffany Peterson worked in various customer care positions. She was a Customer Care Advocate at Dividend Finance for five months in 2021. Before that, she served as a Retention Specialist at Cox Communications for six months in 2020. Her background includes significant experience in customer service and retention strategies.
Experience in Solar Industry
Tiffany Peterson has substantial experience in the solar industry. She worked at Sunpro Solar Energy Specialists as a Supervisor for five months in 2021. Additionally, she held multiple roles at SolarCity, including Customer Care Supervisor from 2015 to 2017 and Customer Relations Management Supervisor in 2017. This experience has provided her with a strong foundation in customer relations within the renewable energy sector.
Educational Background
Tiffany Peterson studied Criminal Justice at the College of Southern Nevada from 2007 to 2008. This educational background has equipped her with skills relevant to her professional roles, particularly in understanding customer needs and managing complex situations.
Career Progression in Telecommunications
Tiffany Peterson has a diverse background in telecommunications. She worked at Sprint as a Business Care Retention Specialist from 2019 to 2020 and as a Care Account Services Representative for five months in 2019. Her experience in this field has enhanced her skills in customer retention and service management.