Tim Shannon
About Tim Shannon
Tim Shannon is a Senior Trainer for IT Service Desk Delivery at Sunrun, where he has worked since 2022 in the Fort Myers, Florida area. He has extensive experience in IT support, having previously served as Assistant Director of the University Help Desk at Florida Gulf Coast University for 18 years and as a Computer Support Specialist at the University of Virginia for five years.
Work at Sunrun
Tim Shannon has been employed at Sunrun as a Senior Trainer in IT Service Desk Delivery since 2022. His role involves training staff and ensuring effective delivery of IT services. He is based in the Fort Myers, Florida area, contributing to the company's commitment to providing quality service in the renewable energy sector.
Previous Experience at Florida Gulf Coast University
Before joining Sunrun, Tim Shannon served as the Assistant Director of the University Help Desk and Events at Florida Gulf Coast University from 2003 to 2021. In this position, he managed help desk operations and coordinated events, gaining extensive experience in IT support and customer service within an academic environment.
Early Career at University of Virginia
Tim Shannon began his career as a Computer Support Specialist at the University of Virginia, where he worked from 1998 to 2003. This role provided him with foundational skills in IT support, troubleshooting, and customer service, which he later applied in his subsequent positions.
Professional Background
Tim Shannon has over two decades of experience in IT support and training. His career spans various roles in higher education and corporate environments, where he has developed expertise in service delivery and user support. His background includes significant leadership responsibilities and a focus on enhancing IT service operations.