Tony Pallone
About Tony Pallone
Tony Pallone serves as the Director of Collections, recognized for his inclusive leadership style and expertise in process improvement. He has a background in managing change within cross-functional teams and has held various roles at Wyndham Worldwide over a span of eight years.
Work at Wyndham Worldwide
Tony Pallone held multiple positions at Wyndham Worldwide, contributing to the company's operations from 2008 to 2019. He began as Collections Manager from 2008 to 2012, where he focused on managing collections processes. He then advanced to Director of Collections from 2012 to 2016, overseeing collection strategies and team performance. In his final role at Wyndham, he served as Director of Portfolio Management from 2016 to 2019, where he managed portfolio strategies and initiatives. His tenure at Wyndham Worldwide was marked by a focus on customer service infrastructure and operational efficiency.
Education and Expertise
Tony Pallone earned a Bachelor of Business Administration with a focus on Marketing and Business Management from Pace University, completing his studies from 1988 to 1993. His educational background provides a strong foundation for his professional roles. He is also a Certified Green Belt, signifying his expertise in process improvement methodologies. This certification reflects his commitment to enhancing operational processes and driving efficiency within organizations.
Leadership Style
Tony Pallone is recognized for his inclusive and collaborative leadership style. He emphasizes thought leadership with humility, fostering an environment where team members feel valued and empowered. His approach to leadership is characterized by the ability to manage change effectively and lead large cross-functional teams in various market conditions, both emerging and mature.
Specialization in Contact Center Development
Tony Pallone specializes in contact center development and support center operations. His expertise in customer service infrastructure enables him to create and enhance systems that support customer interactions. He has a proven ability to transform complex and change-resistant environments, making him adept at implementing effective strategies in challenging situations.