Trisha Artman
About Trisha Artman
Trisha Artman is the Manager of Customer Care at Sunrun, where she has worked since 2020. With a background in customer service and team management, she has significantly expanded her team's capacity and improved operational efficiency.
Current Role at Sunrun
Trisha Artman currently holds the position of Manager, Customer Care at Sunrun, a role she has occupied since 2020. In this capacity, she manages a diverse team of over 150 Case Managers and Service Transfer agents who operate remotely across various countries and vendors. Her leadership focuses on enhancing operational efficiency and improving customer service delivery.
Previous Experience at Sunrun
Trisha Artman has extensive experience at Sunrun, having worked in various roles from 2013 to 2020. She began as a Customer Care Specialist and progressed to Senior Customer Care Specialist, Training & QA Analyst, and Supervisor roles in Service Transfers and Process & QA. Her tenure at Sunrun included significant contributions to team management and customer operations.
Team Expansion Achievements
During her time at Sunrun, Trisha Artman led the expansion of the Customer Care team by 200% within a single year. This achievement demonstrates her capability in managing growth and scalability within the organization, reflecting her strategic approach to team development.
Integration of Vivint Solar's Customer Care
Trisha Artman played a pivotal role in integrating Vivint Solar's Customer Care organization into Sunrun. This integration enhanced the customer experience for both legacy and new customers, showcasing her ability to manage complex transitions and improve service delivery.
Educational Background in Sustainability
Trisha Artman studied at Arizona State University, where she earned a Bachelor of Science degree in Sustainability from 2009 to 2013. Her educational background provides her with a solid foundation in sustainable practices, which may influence her management approach in customer care and operational strategies.