Vincent Gagliano
About Vincent Gagliano
Vincent Gagliano is an IT Site Support Technician Tier 2 at Sunrun, where he has worked since 2020. He has a background in IT service desk roles and holds a Bachelor's Degree in Network Security from the University of Advancing Technology.
Work at Sunrun
Vincent Gagliano has been employed at Sunrun since 2019. He currently holds two positions: IT Site Support Technician Tier 2 and Sr. IT Service Desk Technician. His tenure at Sunrun spans four years in the IT Site Support role and five years in the Service Desk position. Both roles are based in Scottsdale, Arizona, where he provides technical support and solutions to enhance operational efficiency.
Previous Experience in IT Support
Before joining Sunrun, Vincent Gagliano worked at Tech Mahindra as an IT Level I Service Desk Analyst from 2018 to 2019. His role involved providing first-level support to clients and resolving technical issues. Prior to that, he was employed at International Cruise & Excursions (ICE), Inc. from 2013 to 2014, where he served as a Travel Help Desk Specialist, Escalation Help Desk Specialist, and Membership Account Manager. This diverse experience has contributed to his technical support skills.
Education and Expertise
Vincent Gagliano earned a Bachelor’s Degree in Network Security from the University of Advancing Technology. His studies spanned from 2014 to 2018, equipping him with foundational knowledge and skills in network security principles and practices. This educational background supports his roles in IT support and service desk operations.
Career Timeline
Vincent Gagliano's career in IT began at International Cruise & Excursions (ICE), Inc. in 2013, where he worked for one year. He then transitioned to Tech Mahindra in 2018 for a five-month period before joining Sunrun in 2019. His career reflects a steady progression in IT support roles, showcasing his commitment to the field.