Matthew Materia
About Matthew Materia
Matt is a highly effective business builder with extensive experience in customer service, planning, operations and general management. Front line sales, services, scheduling, inventory and forecasting. Raising customer service levels and working with the business to support the best service levels, leading by example, innovation and direct customer contact. Matt has worked across businesses and has multi-state experience in regional and metropolitan markets; worked with and supported Agents, Dealers and Distributors. Strong track record in improving process, innovation, expansion into new markets, increasing market share and delivering strategic initiatives while managing a range of key stakeholders.Matt has worked with multi-state and state accountability across Vic, Tas, S.A, NSW, QLD and N.T. dealing with commercial, government and retail customers across energy, packaged energy, white goods, service, installation and distributor and agency channels.Recent roles include project planning and managing the growth and value of a business across the eastern states. Managing a 7 branch network across Vic, NSW & NT. Matt's track record shows he contributes significantly in key areas: innovation and business process, safety, sales, strategy with a supportive and effective style. KEY SKILLS• Customer Service- front line face to face representation.• Leadership - building trust, coaching, training, mentoring, support and driving success.• Planning - project, inventory and team management skills.• Sales & Strategy - thorough understanding of market drivers, revenue and tactics.• Customer - competitors' customer acquisition through channels and direct field teams.• Business Development - product and service life-cycle including restructuring and innovation.• Operations - delivery of positive business results through coordination• Channel - Call Centre (Customer contact centre), Vendors, Out Bound Sales, Distributors, Agents and Field Representatives.