Mark Wicker
About Mark Wicker
Mark Wicker is a Customer Service Technical Support professional with expertise in both remote and in-person assistance for hardware and software issues. He has worked at SUPER73, Inc. since 2021 and has previous experience at Apple and MADNESS AUTOWORKS, LLC.
Work at SUPER73
Mark Wicker has been employed at SUPER73, Inc. since 2021, serving as Customer Service Technical Support. In this role, he provides assistance for both hardware and software issues, utilizing his expertise in customer support. His position requires him to operate effectively in a fast-paced environment, demonstrating adaptability to changing circumstances. The company is located in Irvine, California, where he contributes to the overall customer experience.
Previous Experience at Apple
Prior to his role at SUPER73, Mark Wicker worked at Apple for a total of six years. He began as a Technical Specialist from 2015 to 2019, where he focused on resolving technical issues for customers. He then advanced to the position of Technical Expert from 2019 to 2021, further enhancing his skills in customer service and technical support. His tenure at Apple provided him with valuable experience in handling complex customer inquiries.
Background in Customer Support
Mark Wicker has developed a strong background in customer support, specializing in both remote and in-person assistance. His experience encompasses addressing hardware and software issues, which has equipped him with the necessary skills to effectively support customers. His ability to adapt to a fast-paced work environment has been a significant factor in his success in this field.
Education and Expertise
Mark Wicker completed his high school education at Lakewood High School, earning a High School Diploma from 2009 to 2013. His education laid the foundation for his career in customer service and technical support. He possesses expertise in technology and the automotive industries, reflecting his personal interests and professional focus.
Experience at MADNESS AUTOWORKS, LLC
Before joining Apple, Mark Wicker worked at MADNESS AUTOWORKS, LLC as a Sales Specialist from 2014 to 2015. In this role, he gained experience in sales and customer interaction, which contributed to his overall skill set in customer service. His time at MADNESS AUTOWORKS helped him develop a deeper understanding of the automotive industry.