Roger Leal
About Roger Leal
Roger Leal is a Sales Customer Support professional at SUPER73, where he has excelled in customer service and team performance. He holds an Associate's degree in Business Administration and a Bachelor of Business Administration in Marketing, and has received multiple recognitions for his contributions to the company.
Work at SUPER73
Roger Leal currently holds the position of Sales Customer Support at SUPER73, Inc. since 2022. In this role, he has demonstrated strong performance by maintaining above 90% Quality Assurance scores. He has resolved over 10,000 customer support tickets, showcasing his efficiency and dedication to customer satisfaction. Additionally, he was recognized as the Top Performing Team Member in both Q1 and Q2 of 2023. Roger also serves as a member of the Cultural Committee, contributing to the company's internal community and culture.
Education and Expertise
Roger Leal studied Business Administration and Management at Saddleback College, where he earned an Associate's degree from 2017 to 2019. He furthered his education at California State University, Fullerton, obtaining a Bachelor of Business Administration (BBA) with a focus on Marketing from 2019 to 2021. This educational background has equipped him with the knowledge and skills necessary for his roles in sales and customer support.
Background
Before joining SUPER73, Roger Leal gained experience in various roles. He worked as a Sales Associate at Converse from 2021 to 2023 in San Clemente, California. Prior to that, he spent four years at Target in Mission Viejo, California, where he served as a Service Advocate and Human Resource Expert from 2017 to 2021. He also contributed to the community as an Assistant Coach for the Varsity Laguna Hills Cross Country team in 2021.
Achievements
Roger Leal has received recognition for his contributions at SUPER73. He was awarded Team Member of the Month in May 2022, reflecting his commitment to excellence in customer support. His performance has consistently placed him among the top team members, as evidenced by his recognition as the Top Performing Team Member in both Q1 and Q2 of 2023.