Abdul Ghani
About Abdul Ghani
Abdul Ghani serves as a Technical Support professional at Superna in Ottawa, Ontario, Canada, where he has worked since 2019. Previously, he was an ICT Associate at UNICEF in Kandahar, Afghanistan, and holds a Bachelor's degree in Computer Science and a Master's degree in Operations Management.
Work at Superna
Abdul Ghani has been employed at Superna as a Technical Support professional since 2019. He operates from Ottawa, Ontario, Canada, where he has accumulated five years of experience in this role. His responsibilities include conducting product testing and analyzing new software features to ensure quality and functionality. Additionally, he develops and validates solutions for customer queries and issues, ensuring effective resolution and documentation. He also serves as an escalation point for the support team, monitoring support processes and triaging cases to enhance efficiency.
Previous Experience at UNICEF
Before joining Superna, Abdul Ghani worked at UNICEF as an Information & Communication Technology (ICT) Associate from 2012 to 2019. During his seven years in Kandahar, Afghanistan, he contributed to various ICT initiatives, supporting the organization's mission through technology. His role involved addressing technical challenges and implementing solutions that facilitated communication and information management within the organization.
Education and Expertise
Abdul Ghani holds a Bachelor of Computer Science (BCS) from Herat University, where he studied from 2006 to 2010. He also obtained a Master's degree in Operations Management and Supervision from the Indian School of Business Management and Administration, completing his studies from 2012 to 2014. His educational background in computer science and operations management underpins his technical support expertise and problem-solving capabilities.
Technical Skills and Contributions
In his current role, Abdul Ghani plays a key role in delivering advanced disaster recovery assessment services. He processes cluster configurations and builds reports for engineering review, contributing to the overall reliability and effectiveness of the systems he supports. He regularly updates and creates test plans and test cases based on customer requirements or identified issues, ensuring that the products meet the necessary standards before deployment.
High School Education
Abdul Ghani completed his high school education at Shah Husain Hotak Afghan-Turk High School, where he focused on computer studies from 2001 to 2006. This foundational education in computer science laid the groundwork for his subsequent academic and professional pursuits in the field of technology.