David Gilinsky
About David Gilinsky
David Gilinsky is the Senior Vice President of Global Support and Services at Superna, where he has worked since 2024. With over 20 years of experience in customer service and support roles across various technology companies, he emphasizes the importance of customer experience in driving revenue growth.
Work at Superna
David Gilinsky has been serving as the Senior Vice President of Global Support and Services at Superna since 2024. In this role, he is based in Tucson, Arizona, and has been instrumental in overseeing the company's support and services initiatives for the past eight months. His responsibilities include enhancing customer satisfaction and ensuring the delivery of high-quality support services.
Professional Experience
David Gilinsky has over 20 years of experience in customer support and service roles across various technology companies. Prior to joining Superna, he held several key positions, including Vice President of Customer Success at WEKA from 2021 to 2024, and Vice President of Support - Americas at Pure Storage from 2018 to 2021. His career also includes significant roles at Tintri, EMC, Cloudera, and Symantec, where he developed strategies to enhance customer loyalty and brand recognition.
Education and Certifications
David Gilinsky studied at Colorado Rocky Mountain School from 1983 to 1986. He later pursued further education at UW Professional & Continuing Education, where he studied Embedded & Real-Time Systems Programming and achieved certification from 2022 to 2023. His educational background supports his extensive career in technology and customer service.
Customer Experience Philosophy
David Gilinsky emphasizes the philosophy that 'Service IS the product.' This perspective highlights the critical role of customer service in achieving business success. Throughout his career, he has focused on driving revenue growth through effective customer experience strategies, which have been a cornerstone of his leadership approach in various organizations.
Background in Customer Support
David Gilinsky has a robust background in customer support, having worked in various capacities that include Technical Account Manager at EMC and Manager of the Technical Escalation Center at Symantec. His tenure at Tintri as Sr. Director of Global Customer Service and Support Operations further solidified his expertise in managing customer support operations and enhancing service delivery.