Stephen Smith
About Stephen Smith
Stephen Smith is the Business Operations Lead at Superna.Net, where he has worked since 2017. He has a background in customer experience and account management, and he collaborates with Dell EMC to enhance data protection solutions for enterprise customers.
Current Role at Superna
Stephen Smith serves as the Business Operations Lead at Superna.Net, a position he has held since April 2017. In this role, he manages scheduling and process monitoring of orders through Dell SupplyNet and internal platforms. He facilitates the purchase process for Superna products and services by interfacing directly with customers and partners. Additionally, he issues license keys and transaction tokens via internal portals and email for Superna customers. His approach to challenges is characterized by a positive attitude, and he values the collective talent and knowledge within the organization.
Previous Experience at Elections Canada
Before joining Superna, Stephen worked at Elections Canada as an Administrative Clerk from 2016 to 2017. His role involved supporting various administrative tasks within the organization. This position provided him with experience in public sector operations and enhanced his organizational skills.
Career Background in Community Management
Stephen's career includes a role as Community Manager at Crated from 2014 to 2015. In this position, he was responsible for engaging with the community and managing interactions to foster a positive environment. This experience contributed to his skills in customer engagement and community relations.
Experience at CanvasPop
Stephen worked at CanvasPop as a Customer Experience & Account Manager from 2011 to 2014. During his three years there, he focused on enhancing customer satisfaction and managing client accounts. This role helped him develop a strong foundation in customer service and account management.
Educational Background at Carleton University
Stephen studied at Carleton University, where he earned a Bachelor of Arts in Environmental Studies from 2004 to 2008. His education provided him with a solid understanding of environmental issues and policies, which has informed his professional perspectives.