Fred H.
About Fred H.
Fred H. is an IT Services Supervisor with extensive experience in various IT roles across multiple organizations. He specializes in improving solution performance and efficiency while effectively communicating strategic goals to leadership.
Current Role at Supernus Pharmaceuticals
Fred H. serves as the IT Services Supervisor at Supernus Pharmaceuticals, Inc. since 2023. In this role, he oversees IT service operations, ensuring that technology solutions align with the company's strategic objectives. His responsibilities include managing IT support teams and implementing processes that enhance service delivery and operational efficiency.
Previous Experience at Graduate Management Admission Council
Fred H. worked at the Graduate Management Admission Council® (GMAC®) in various capacities from 2016 to 2021. He initially served as Help Desk Coordinator for 9 months, followed by a 4-year tenure as Helpdesk Associate Manager. During this time, he developed skills in IT support and team management while contributing to the organization's technology initiatives.
Professional Background in IT Support
Fred H. has extensive experience in IT support roles across multiple organizations. He worked as a Support Specialist II at Gibbs & Cox, Inc. for 11 months and as an IT Support Specialist at Minnieland Academy for 1 year. His freelance work at CyberStrata Technology Services & Consulting and previous roles at SunBlock Systems and Capital Bank, N.A. further solidified his expertise in IT service management.
Education and Certifications
Fred H. studied at Northern Virginia Community College, where he achieved a CompTIA® A+ Computer Service Technician Certificate. He also attended Hood College, focusing on Computer Science. He holds an ITILv4 certification, which is recognized globally for IT service management best practices, enhancing his qualifications in the field.
Skills and Professional Attributes
Fred H. is known for his ability to build relationships and inspire team members to achieve objectives. He effectively communicates strategic goals and risk mitigation options to leadership. His specialization includes identifying improvement options in solution performance, reliability, compliance, and efficiency, contributing to positive change within organizations.