Jem Burr
About Jem Burr
Jem Burr is a Helpdesk Specialist currently employed at Supernus Pharmaceuticals, Inc. He has extensive experience in technical support roles, having previously worked at various companies including grsi and West Corporation.
Work at Supernus Pharmaceuticals
Jem Burr has been employed at Supernus Pharmaceuticals, Inc. as a Helpdesk Specialist since 2019. In this role, Burr is responsible for providing technical support and assistance to employees, ensuring that IT systems operate smoothly. The position requires a strong understanding of IT support processes and effective communication skills to address user issues efficiently.
Previous Experience in Technical Support
Prior to joining Supernus Pharmaceuticals, Jem Burr worked in various technical support roles. Burr served as a Technical Support Representative at West Corporation from 2004 to 2006 in Makati, Manila, Philippines. This position involved assisting customers with technical inquiries and troubleshooting issues. Additionally, Burr worked at West IP Communications as a Support Desk Specialist from 2011 to 2014 in Washington, District of Columbia, United States, where responsibilities included providing support for communication technologies.
Experience at GRSI
Jem Burr's experience at GRSI includes two positions. Burr worked as a Desktop Technician for five months in 2018 and then transitioned to a Senior Desktop Technician role for one month in 2019. These positions involved managing desktop support tasks and providing technical assistance to users, contributing to the overall efficiency of IT operations within the organization.
Career Progression in IT Support
Throughout Jem Burr's career, there has been a clear progression in technical support roles. Starting as a Technical Support Representative, Burr advanced to positions with increasing responsibility, including roles as a Desktop Technician and Senior Desktop Technician. This trajectory reflects a commitment to developing expertise in IT support and enhancing user experience through effective problem-solving.