Honey Gonzales
About Honey Gonzales
Honey Gonzales is a Customer Success Manager with extensive experience in managing customer engagements and implementing SaaS technology solutions. She has held various roles in organizations such as Harver and supplier.io, emphasizing collaboration and strategic empathy in her work.
Current Role at Supplier.io
Honey Gonzales serves as a Customer Success Manager at Supplier.io, a position she has held since 2022. In this role, she focuses on enhancing customer engagement and satisfaction by implementing effective strategies tailored to meet the needs of clients. Her responsibilities include managing a portfolio of mid to enterprise-level customers and ensuring a seamless experience throughout the customer life cycle.
Previous Experience at Harver
Prior to her current role, Honey Gonzales worked at Harver in various capacities. She served as a Program Manager at the Talent and Culture Institute from 2018 to 2019, followed by a position as Client Success Manager from 2019 to 2022. In 2022, she briefly held the role of Manager, Client Success. Her experience at Harver involved implementing customer success strategies and supporting organizations in utilizing SaaS technology.
Background in Project Management
Honey Gonzales has a background in project management, having worked as a Project Manager at Chalak Mitra Group LLC from 2014 to 2016. During her tenure, she focused on corporate restaurant projects in the Dallas, Texas area. This experience contributed to her skills in managing complex projects and collaborating across departments.
Customer Engagement Strategies
In her roles, Honey emphasizes collaboration and interdepartmental success to enhance customer engagement. She utilizes strategic empathy to understand client needs and proactively mitigates risks throughout the customer life cycle. Her approach aims to ensure a frictionless renewal process and positions accounts for growth through consultative skills.
Focus on SaaS Technology Implementation
Honey Gonzales focuses on implementing and supporting organizations with a streamlined SaaS technology model. Her expertise lies in helping clients leverage technology to improve operational efficiency and customer satisfaction. This focus has been a key aspect of her work in customer success management.