Bengisu Altunsu, MBA
About Bengisu Altunsu, MBA
Bengisu Altunsu is a Customer Success Manager with extensive experience in brand management and customer success roles across various companies. She holds an MBA in Entrepreneurship and Global Affairs and has worked in multiple countries, showcasing her global perspective in management.
Current Role at Supply Chain Wizard
Bengisu Altunsu serves as a Senior Customer Success Manager at SCW.AI by Supply Chain Wizard, a position she has held since 2022. She has been with Supply Chain Wizard, LLC since 2021, where she started as a Customer Success Manager. Her current role involves overseeing customer success initiatives, ensuring client satisfaction, and implementing strategies to enhance customer engagement. The hybrid work model allows her to balance remote and in-office responsibilities while contributing to the company's objectives in Cincinnati, Ohio.
Previous Experience in Customer Success
Prior to her current roles, Bengisu Altunsu worked at Supply Chain Wizard, LLC as a Customer Success Ops Lead from 2018 to 2021. In this capacity, she focused on optimizing customer operations and enhancing service delivery. She also briefly worked at SCW.AI by Supply Chain Wizard as a Customer Success Manager for four months in 2023. Her experience in customer success spans multiple organizations, showcasing her ability to adapt and thrive in various environments.
Educational Background
Bengisu Altunsu holds a Master of Business Administration (MBA) with a double concentration in Entrepreneurship and Global Affairs from Bay Atlantic University, where she studied from 2016 to 2017. She also earned a Bachelor’s Degree in Industrial Engineering from Bilkent University, completing her studies from 2009 to 2016. Her educational background equips her with a solid foundation in both technical and business disciplines, enhancing her effectiveness in her professional roles.
Internship and Early Career Experience
Bengisu Altunsu began her career with various internships that provided her with diverse experiences. She worked as a Marketing Intern at Turkish Airlines in 2014, a Brand Management Intern at AbbVie in 2013, and held several roles in retail management and brand management. Notably, she was an intern and leader of the YouTube Inspiration Committee at the Turkish Women's International Network from 2014 to 2015. These early experiences contributed to her development in brand management and customer relations.
Expertise in Brand Management
Bengisu Altunsu possesses expertise in providing comprehensive brand management, characterized by analytical thinking and innovative strategy development. Her professional roles have involved devising unique solutions to enhance brand visibility and customer engagement. This expertise is supported by her intercontinental leadership experience, which reflects her global perspective in management and marketing.