Matt Willingham
About Matt Willingham
Matt Willingham is the Manager of Customer Success - SMB at SupplyPike, with a background in educational psychology and extensive experience in customer success management.
Manager of Customer Success at SupplyPike
Matt Willingham currently holds the position of Manager of Customer Success - SMB at SupplyPike. In this role, he oversees customer success strategies tailored for small to medium-sized businesses (SMBs), aiming to maximize customer satisfaction and retention. His leadership focuses on developing processes that enhance the customer experience and reduce the time to value, ensuring that SMB customers achieve their objectives efficiently.
Previous Roles at SupplyPike
Before taking on his current role, Matt Willingham served as Lead Customer Success Manager at SupplyPike from 2023 to 2024. Prior to that, he worked as a Customer Success Manager for 8 months, starting in 2022. During these periods, he played a critical role in developing and implementing customer success processes, significantly improving client satisfaction and retention by executing effective strategies for SMB customer growth.
Experience at University of Arkansas
Prior to his tenure at SupplyPike, Matt Willingham was employed at the University of Arkansas. In 2022, he served as the Assistant Director for Online Programs for 3 months, where he was involved in expanding the university's digital education offerings. He also held the position of Academic Advisor from 2017 to 2022, providing guidance and support to students over a five-year period.
Educational Background
Matt Willingham's academic credentials include a Master of Education (MEd) in Educational Psychology and a Bachelor of Business Administration (BBA) from the University of Missouri-Columbia. His studies in educational psychology inform his approach to customer success and team management, helping him in developing effective strategies and processes that enhance customer experiences.
Expertise in Customer Success and Educational Psychology
With extensive experience in both customer success and educational psychology, Matt Willingham brings a unique perspective to his role. His expertise in educational psychology aids in understanding consumer behavior and implementing customer success strategies that ensure high levels of satisfaction and retention. He has been instrumental in leading customer success teams to achieve significant milestones in customer satisfaction and retention at SupplyPike.