Dallas Cheverere
About Dallas Cheverere
Dallas Cheverere serves as the Senior Team Manager of Customer Success at Surefire Local, where he focuses on people management and team development. He has a background in customer success roles at various companies, including AlertMedia and Digital Pharmacist Inc.
Work at Surefire Local
Dallas Cheverere serves as the Senior Team Manager for Customer Success at Surefire Local, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and retention by implementing effective strategies. He leads cross-departmental meetings to develop improved processes and ensures that the customer success team is aligned with the company's goals. His leadership in this capacity has contributed to the overall performance of the team.
Previous Experience at AlertMedia
Prior to joining Surefire Local, Dallas worked at AlertMedia as a Customer Success Manager from 2021 to 2022. During his tenure, he was responsible for managing customer relationships and ensuring their needs were met. His experience at AlertMedia provided him with valuable insights into customer success strategies and team management.
Background in Customer Success
Dallas has a solid background in customer success, having worked at Digital Pharmacist Inc. in various roles from 2018 to 2021. He started as a Customer Success Specialist and later became the Success Team Lead. His responsibilities included managing customer interactions and leading initiatives to enhance customer satisfaction. This experience laid the foundation for his current role at Surefire Local.
Education and Expertise
Dallas studied at Texas State University from 2004 to 2008, where he gained foundational knowledge that supports his career in customer success. His education, combined with his extensive experience in people management and team development, equips him with the skills necessary to lead and mentor his team effectively.
Focus on People Management
In his roles, Dallas has emphasized people management, particularly in career and skills development for his team members. He regularly audits customer interactions to provide feedback and coaching opportunities, fostering an environment of continuous improvement. His focus on team success has led to enhanced performance in key performance indicators and customer retention.