Edgar Ortega
About Edgar Ortega
Edgar Ortega is an Onboarding Specialist currently employed at Surefire Local in Austin, Texas. He has a diverse background in customer support, account management, and materials purchasing, with previous roles at companies such as Labarre Machine Works and Stord.
Work at Surefire Local
Edgar Ortega currently serves as an Onboarding Specialist at Surefire Local, a position he has held since 2023. In this role, he is responsible for guiding new clients through the onboarding process, ensuring they understand the platform and its features. His work contributes to enhancing customer satisfaction and retention by facilitating a smooth transition for users.
Previous Experience in Customer Support
Before joining Surefire Local, Edgar Ortega accumulated significant experience in customer support roles. He worked as a Customer Support Administrator at Kore Group from 2018 to 2019 and at A-BOX from 2017 to 2018. In these positions, he focused on addressing customer inquiries and providing solutions, which helped him develop strong communication and problem-solving skills.
Background in Account Management
Edgar Ortega has experience in account management, having worked as an Account Executive at RDP Creative / RDP Inc for five months in 2018. This role involved managing client accounts and ensuring their needs were met, which provided him with insights into client relations and business development.
Experience in Data Operations
From 2021 to 2023, Edgar Ortega worked as a Data Operations Associate at Stord. In this capacity, he was involved in managing data processes and supporting operational efficiency. His experience in data operations complements his customer support background, enhancing his ability to analyze and address client needs effectively.
Role as Materials Buyer
Edgar Ortega worked as a Materials Buyer at Labarre Machine Works/Gladstone Machine from 2019 to 2020. In this role, he was responsible for sourcing materials and managing inventory, which provided him with valuable experience in supply chain management and procurement.