Gray Spencer
About Gray Spencer
Gray Spencer is an Enterprise Implementation Manager currently working at Surefire Local in Austin, Texas. He has a diverse background in customer service and implementation roles, with previous positions at BuildASign.com, Digital Pharmacist Inc., and HomeAway.
Current Role at Surefire Local
Gray Spencer serves as the Enterprise Implementation Manager at Surefire Local, a position he has held since 2022. In this role, he is responsible for overseeing the implementation of enterprise solutions for clients, ensuring that projects align with organizational goals. His work is based in Austin, Texas, where he contributes to the company's mission of enhancing local marketing strategies for businesses.
Previous Experience at BuildASign.com
Gray Spencer worked at BuildASign.com in various capacities from 2012 to 2017. He initially served as a CLR for two years, followed by a role as CLT Floor Manager from 2014 to 2017. In these positions, he gained experience in customer service and operational management, contributing to the company's growth and efficiency.
Experience at Digital Pharmacist Inc.
At Digital Pharmacist Inc., Gray Spencer held two roles. He worked as an Implementation Specialist from 2019 to 2021, where he focused on integrating solutions for clients. Prior to that, he served as a Success Specialist from 2018 to 2021, where he supported client success initiatives. His time at Digital Pharmacist Inc. spanned three years.
Background in Customer Service
Gray Spencer has a background in customer service, having worked at HomeAway as a Customer Service Representative for eight months in 2017 to 2018. This experience helped him develop strong communication skills and a customer-centric approach, which he has applied in his subsequent roles.
Education at Virginia Commonwealth University
Gray Spencer studied at Virginia Commonwealth University. His education provided him with foundational knowledge and skills that have supported his career in implementation and customer service roles across various organizations.