Benjamin Peterson
About Benjamin Peterson
Benjamin Peterson is a Customer Support Manager with extensive experience in managing support for healthcare systems. He has held various roles at Surescripts and Central Wyoming College, focusing on delivering efficient results in technical and professional environments.
Work at Surescripts
Benjamin Peterson has been employed at Surescripts since 2019, currently serving as the Customer Support Manager. His role involves overseeing mission-critical support for healthcare systems, ensuring efficient service delivery. Prior to his current position, he worked as a Senior Customer Support Engineer at Surescripts from 2018 to 2019. His tenure at the company spans several years, including a previous role as a Customer Support Engineer from 2014 to 2018. Throughout his time at Surescripts, he has focused on enhancing customer support processes and improving service outcomes.
Education and Expertise
Benjamin Peterson studied at Central Wyoming College, where he earned an Associate of Applied Science (AAS) degree in Cisco Networking with a focus on CCNP from 2001 to 2004. His educational background provides a strong foundation in network technology, which complements his extensive experience in customer support and technical management. His expertise includes enterprise network and server support, as well as project management capabilities, which are essential in his current role.
Background
Before joining Surescripts, Benjamin Peterson worked at Central Wyoming College in various IT roles. He served as an IT Instructional Technology Specialist from 2005 to 2010 and as a Network Technology Specialist from 2010 to 2014. His experience at the college involved managing technology resources and supporting educational initiatives, which contributed to his technical proficiency and customer service skills.
Achievements
Throughout his career, Benjamin Peterson has developed skills in managing rapidly increasing workloads and resources efficiently. His focus on delivering efficient results on technical, professional, and personal levels has been a hallmark of his work. His long-term experience in customer support and network technology has enhanced his project management capabilities, allowing him to contribute effectively to the organizations he has worked with.