Bryana Lorenzen
About Bryana Lorenzen
Bryana Lorenzen is a Customer Success Engineer at Surescripts, where she has worked since 2019. With a strong background in technology and customer service, she effectively combines project management skills with a focus on customer outcomes.
Work at Surescripts
Bryana Lorenzen has been employed at Surescripts as a Customer Success Engineer since 2019. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her work involves leveraging her technical project and program management skills to address customer needs effectively. Based in the Greater Minneapolis-St. Paul Area, she has contributed to the company's mission of improving healthcare through technology.
Previous Experience at Pearson
Prior to her role at Surescripts, Bryana Lorenzen held multiple positions at Pearson. She served as a Strategic Account Manager from 2015 to 2017 and as a Client Engagement Manager from 2013 to 2015. Additionally, she worked as a Senior Client Services Consultant and Integration Specialist, showcasing her ability to manage client relationships and technical integrations. Her tenure at Pearson spanned from 2012 to 2019, during which she developed a comprehensive understanding of customer service and account management.
Education and Expertise
Bryana Lorenzen earned her Bachelor of Science degree from the University of Wisconsin-La Crosse. Her educational background, combined with her professional experience, has equipped her with a strong foundation in both technology and customer service. She possesses expertise in various software platforms, including Microsoft Suite, Google Product Suite, Salesforce, Smartsheet, Tableau, IBM Cognos, and SAP/ERP, which supports her role in customer success.
Technical Skills and Capabilities
Bryana Lorenzen combines technical project management skills with leadership and training capabilities. She utilizes her skills in operational planning, financial budgeting, and ROI analysis to enhance customer success strategies. Her ability to understand both developer processes and executive decision-making positions her as a valuable asset in aligning technical solutions with business objectives. Additionally, her typing speed of over 80 words per minute reflects her technical aptitude and efficiency.
Background in Recreation Therapy
Before her career in technology and customer service, Bryana Lorenzen worked in the field of recreation therapy. She served as a Recreation Therapy Intern & Contractor at the Rocky Mountain MS Center in 2006 and as a Certified Therapeutic Recreation Specialist at the Highlands Ranch Community Association from 2006 to 2007. This early experience provided her with a unique perspective on client engagement and service delivery.