Deanna Ross
About Deanna Ross
Deanna Ross is a Site Reliability Engineer at Surescripts, where she has worked since 2015. She holds multiple degrees and has extensive experience in various roles, including project facilitation and collaboration within agile teams.
Work at Surescripts
Deanna Ross has served as a Site Reliability Engineer at Surescripts since 2015. In her role, she utilizes various programming languages and tools, including Selenium, JavaScript, C#, and Visual Studio. She actively participates in agile team processes, contributing to product backlog management, sprint planning, story development, testing, and team retrospectives. Ross also collaborates with Surescripts relationship managers to align priorities and manage partner expectations. Additionally, she documents support information and actions using Salesforce, ensuring effective tracking of issues and enhancements that impact data and workflow.
Education and Expertise
Deanna Ross holds multiple degrees from various institutions. She earned a Bachelor of Applied Science in Applied Behavior Analysis from Savannah State University, where she also completed a Bachelor's Degree in Homeland Security, Law Enforcement, Firefighting, and Related Protective Services. Furthermore, she obtained a Master's Degree in Public Administration from Ashford University. Ross later studied Management Information Systems and Services at the University of Arizona, achieving a degree in that field. Her educational background supports her expertise in site reliability engineering and project management.
Background
Before her tenure at Surescripts, Deanna Ross gained diverse experience in various roles. She worked as a General Manager at Pizza Hut from 2009 to 2014 in the Savannah, Georgia area. Additionally, she served as an intern at Liberty County Emergency Management (LEMA) from 2011 to 2012. In 2014, she held the position of Referral Coordinator/Support Services Specialist at University of Florida Jacksonville Healthcare, Inc. These roles contributed to her development in management, coordination, and emergency management.
Technical Skills
Deanna Ross possesses a range of technical skills relevant to her role as a Site Reliability Engineer. She has experience with SQL query statements and test automation using Python. Her proficiency in programming languages such as Selenium, JavaScript, C#, and Visual Studio enhances her ability to manage and improve system reliability. Ross also applies the Lean Six Sigma Black Belt methodology to facilitate projects, demonstrating her commitment to process improvement and efficiency in her work.