Emily Porter
About Emily Porter
Emily Porter is an Associate Customer Support Analyst at Surescripts in Portland, Oregon, with a background in the information technology and services industry. She has held various roles at Surescripts since 2015 and possesses strong skills in Microsoft Word and sales.
Current Role at Surescripts
Emily Porter currently serves as an Associate Customer Support Analyst at Surescripts, a position she has held since 2021. In this role, she is responsible for providing support to customers, ensuring their needs are met efficiently. Her work is based in Portland, Oregon, where she utilizes her skills to enhance customer satisfaction and streamline support processes.
Previous Experience at Surescripts
Emily Porter has extensive experience at Surescripts, having worked in various capacities since 2016. She began as a Customer Support Coordinator from 2016 to 2018, followed by a role as an Associate Customer Support Engineer from 2018 to 2021. Additionally, she worked as a Help Desk Technician/Project Coordinator for seven months in 2015-2016. This diverse experience has contributed to her understanding of customer support and technical operations.
Early Career Background
Before her tenure at Surescripts, Emily Porter worked at Target as a Cashier and Customer Service Representative from 2011 to 2012. This role provided her with foundational customer service skills, which she has built upon in her subsequent positions in the information technology and services industry.
Education and Expertise
Emily Porter studied at Mt. Hood Community College from 2014 to 2016, where she developed her foundational knowledge in relevant fields. She possesses expertise in DMAIC and Lean Six Sigma methodologies, which are critical in process improvement and operational efficiency within her roles.
Skills and Competencies
Emily Porter has strong skills in Microsoft Word and Sales, which support her effectiveness in customer support roles. Her technical skills, combined with her customer service experience, enable her to address client needs effectively and contribute to team objectives.