Jennifer Fox
About Jennifer Fox
Jennifer Fox is an Associate Customer Support Analyst at Surescripts, with a background in customer support and implementation roles across various companies. She has over a decade of experience in managing customer inquiries and support processes, primarily in the Charleston, South Carolina area.
Work at Surescripts
Jennifer Fox has been employed at Surescripts as an Associate Customer Support Analyst since 2019. In this role, she manages the processing of incoming cases for the Customer Support Team through telephone and email. She ensures that issues are resolved in a courteous, timely, and effective manner. Jennifer documents all support information and actions in the internal case tracking system, SalesForce. She collaborates with Surescripts relationship managers to manage priorities, issues, communications, partner expectations, and progress. Additionally, she provides feedback to management regarding potential improvements to products and processes.
Previous Employment Experience
Prior to her current position, Jennifer Fox held several roles in various organizations. She worked at Benefitfocus as a Test Analyst for six months in 2015-2016. From 2018 to 2019, she served as an Implementation Specialist at CarePoint, Inc. Additionally, she worked as a Software Support Analyst at CarePoint, Inc from 2017 to 2018. Her earlier experience includes a long tenure at the U.S. Forest Service, where she worked as an Archaeological Database Contractor from 2008 to 2019 and as an NRM Heritage Helpdesk Operator from 2011 to 2012. She also worked at Blackbaud as a Support Specialist from 2012 to 2015.
Education and Expertise
Jennifer Fox earned her Bachelor’s Degree in Classics and Classical Languages, Literatures, and Linguistics from the College of Charleston, completing her studies from 2003 to 2008. Her educational background provides her with a strong foundation in analytical and communication skills, which she applies in her customer support roles. Her expertise includes managing customer inquiries, documenting support actions, and collaborating with team members to enhance service delivery.
Customer Support Skills
In her role as Associate Customer Support Analyst, Jennifer Fox demonstrates strong customer support skills. She manages incoming cases effectively, ensuring that clients receive timely updates on their case statuses. Her experience includes maintaining high work standards and contributing to a positive team environment. Jennifer's ability to communicate clearly and provide feedback for process improvements further enhances her effectiveness in customer support.