Kailee Israel
About Kailee Israel
Kailee Israel is a Customer Support Account Analyst at Surescripts, where she has worked since 2018, managing support relationships for over 300 health system sites. She has a background in customer support roles at various companies, including iContact and Vocus, and holds a degree in Graphic Communications from Clemson University.
Current Role at Surescripts
Kailee Israel serves as a Customer Support Account Analyst at Surescripts, a position she has held since 2018. In this role, she manages support relationships with over 300 health system sites. Her focus is on identifying and resolving technical errors within workflows, ensuring that clients receive effective support. This position emphasizes her commitment to customer satisfaction and operational excellence.
Previous Experience at Surescripts
Prior to her current role, Kailee Israel worked at Surescripts as an Associate Customer Support Analyst from 2016 to 2017. In this capacity, she contributed to the support team, enhancing her skills in customer service and technical problem-solving within the healthcare sector.
Experience at OutMarket and iContact
Kailee Israel worked at OutMarket, which is now part of iContact, as a Support Specialist Team Lead from 2014 to 2015. She led a team focused on customer support during her tenure. Additionally, she held the position of Customer Success Manager at iContact from 2015 to 2016, further developing her expertise in customer relations and support.
Background in Customer Support
Kailee Israel has a solid background in customer support, having worked at Vocus as a Support Specialist from 2013 to 2014. Her experience spans several roles that emphasize her dedication to improving customer satisfaction and operational efficiency through effective communication and support.
Education and Specialization
Kailee Israel studied at Clemson University, where she achieved a degree in Graphic Communications. This educational background supports her specialization in providing detailed communication to clients within the healthcare transaction network.