Katherin Kotula
About Katherin Kotula
Katherin Kotula serves as the Principal Customer Success Engineer at Surescripts, a position she has held since 2019. With a background in customer experience and healthcare compliance, she has accumulated extensive experience in various roles at Surescripts and Target over the past 18 years.
Work at Surescripts
Katherin Kotula has been with Surescripts since 2016, holding various roles that demonstrate her expertise in customer success and program management. She started as an Account Manager from 2016 to 2018, where she focused on managing client relationships. Following this, she served as a Customer Experience Program Manager for one year, from 2018 to 2019. Since 2019, she has been working as a Principal Customer Success Engineer, where she continues to enhance customer satisfaction and drive successful outcomes for clients.
Previous Experience at Target
Before her tenure at Surescripts, Katherin Kotula worked at Target in multiple roles. She began as a Pharmacy Technician from 2005 to 2011, gaining foundational experience in healthcare. She then transitioned to various positions, including Managed Care Specialist from 2011 to 2012, and Sr. Healthcare Compliance Analyst from 2014 to 2016. Additionally, she served as a Business Process Consultant in Store Operations for two separate periods, first from 2012 to 2014 and then in 2014 for 11 months.
Education and Expertise
Katherin Kotula earned her Bachelor’s Degree in Studio Arts from the University of Minnesota-Twin Cities, completing her studies from 2006 to 2011. This educational background has contributed to her analytical skills and creative problem-solving abilities, which are essential in her roles within customer success and healthcare compliance.
Career Progression
Katherin Kotula's career reflects a steady progression within the healthcare and customer success sectors. Starting at Target, she gained extensive experience in pharmacy operations and healthcare compliance. Her transition to Surescripts allowed her to leverage her background in managing client relationships and enhancing customer experiences, culminating in her current role as Principal Customer Success Engineer.