Nhu Nguyen
About Nhu Nguyen
Nhu Nguyen is a Customer Support Account Analyst at Surescripts, with a background in healthcare data management and patient support. She has held various roles in customer support and analysis since 2016, demonstrating strong communication and organizational skills.
Current Role at Surescripts
Nhu Nguyen serves as a Customer Support Account Analyst at Surescripts, a position held since 2022. In this role, Nhu handles and supports misrouted or failed transactions of Protected Health Information (PHI) to healthcare facilities. This responsibility highlights expertise in healthcare data management. Nhu's work contributes to the efficiency of healthcare communication and ensures the secure handling of sensitive information.
Previous Experience at Surescripts
Prior to the current role, Nhu worked at Surescripts as an Associate Customer Support Analyst from 2020 to 2022. During this time, Nhu developed skills in customer support and healthcare data management, further enhancing the ability to assist clients effectively. This experience laid the foundation for the current position and contributed to a deeper understanding of the healthcare technology landscape.
Experience at Mirixa Corporation
Nhu Nguyen was employed at Mirixa Corporation as a Patient Support Associate from 2016 to 2019. In this role, Nhu established patient rapport for consultations with pharmacists, demonstrating effective communication skills in a healthcare setting. This experience provided valuable insights into patient interactions and support within the healthcare industry.
Education and Expertise
Nhu Nguyen earned a Bachelor’s Degree in Biology/Biological Sciences from George Mason University, studying from 2012 to 2016. This educational background provides a strong foundation in biological sciences, which is beneficial in understanding healthcare-related issues. Additionally, Nhu completed a Patent Examiner Externship at the United States Patent and Trademark Office (USPTO) in 2016, gaining experience in a professional setting for two months.
Current Role at Liberty Language Services
In addition to the role at Surescripts, Nhu has been working at Liberty Language Services as a Language Proficiency Test Grader since 2019. This position involves compiling data and reports to management on cases in support of the calling center, indicating strong analytical and reporting skills. This role complements Nhu's expertise in communication and data management.